Privacy Policy
The basics
At The Paddocks Co., we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website, make a purchase, or contact us through social media.
Please read this Policy carefully. By using our website, you agree to the practices described below.
Who we are
The Paddocks Co.
Stathern, Leicestershire, UK
Email: hi@thepaddocksco.co.uk
We operate an online shop selling handmade candles, Jesmonite homewares, and related goods.
What personal data we collect
When you place an order on our website
We may collect:
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Name
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Email address
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Billing address
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Delivery address
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Order details
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Payment confirmation (we never store card details)
When you contact us via social media
We may collect:
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Name and profile information
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Messages and communication history
When you browse the website
Wix collects standard technical data such as:
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IP address
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Device and browser information
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Pages viewed
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Interaction logs
This helps us understand website performance and improve user experience.
How we use your information
We use your personal data for:
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Processing and fulfilling your order
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Communicating with you about your purchase
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Responding to your messages
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Improving our website and services
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Keeping appropriate business records for tax and accounting
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Preventing fraud and ensuring site security
We do not sell your data.
Legal basis for processing
We process your data under the following lawful bases:
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Contract: to fulfil your order
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Legitimate interest: to respond to enquiries or maintain security
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Legal obligation: record-keeping required by UK law
Sharing your information
We only share your information when necessary to operate our business:
With service providers
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Wix (website hosting and analytics)
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Payment processors (e.g., Wix Payments, PayPal, Stripe — depending on what you enable in the future)
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Delivery services (Royal Mail, couriers)
If you follow links to external platforms
If you visit:
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Facebook Shop
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Instagram Shop
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Etsy
their own privacy policies apply. We do not control those platforms.
We do not share your personal data with any other third parties for marketing.
How long we keep your data
We only keep your information for as long as necessary:
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Order information: up to 6 years (legal accounting requirement)
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Messages/social media enquiries: up to 12 months
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Technical logs: retained by Wix according to their policy
Cookies and analytics
Wix automatically uses essential cookies for security and functionality.
If you later enable analytics tools (e.g., Facebook Pixel, Google Analytics), additional cookies may be used.
Your Wix cookie banner will allow visitors to manage their preferences.
Your data protection rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you
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Correct inaccurate information
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Request deletion of your data
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Object to certain processing
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Request restriction of processing
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Withdraw consent (if applicable)
You can exercise these rights by contacting:
hi@thepaddocksco.co.uk
How we protect your information
We use secure hosting (Wix) and industry-standard security practices to protect your data.
Payment information is processed securely by third-party processors - we never receive or store card details.
Changes to this Privacy Policy
We may update this Policy from time to time. Any changes will be posted on this page with an updated date above.
Contact us
If you have any questions about this Privacy Policy or how your data is used, please contact: